Return and Refund Policy

At Let's Share, we want you to be fully satisfied with your purchase. If something doesn’t meet your expectations, we’ve created a simple and transparent return policy. Here’s everything you need to know:

Returns within 14 Days

You have 14 days after receiving your order to inform us that you wish to return your product.
Once the return is accepted, you will have another 7 days to send it back to us.
The product must be unused, intact, in its original sealed packaging, for hygiene reasons.

Return Shipping Costs

Return shipping costs are your responsibility, unless:

  • The product is defective or damaged upon arrival.

  • We made a mistake with your order.

Non-returnable Products

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used products.

  • Customized or made-to-order products.

  • Pre-order products, if specified on the product page.

However, even outside the warranty, feel free to reach out to us. We never leave anyone without a response.

Non-refundable Pre-orders

When you place an order for a pre-order item, you are contributing to the development and production of our innovation. No refunds are possible during the development phase.
If you wish to cancel your pre-order before shipment, we offer a store credit equivalent to the total amount of your order, which can be used for another product on our site.

Returns After Delivery (For Pre-orders)

Once your pre-order has been delivered, you can return the product at your own cost within 14 days of receipt.
For the return to be eligible, the product must be:

  • Unused

  • In its original condition, with undamaged packaging

  • Accompanied by proof of purchase

Return Exclusions

  • Customized products (size, color, etc.) are not eligible for returns, unless there is a defect or error on our part.

  • Used, damaged, or without original packaging products will not be accepted for return.

Return Procedure

To initiate a return, please email us at customercare@lets-share-group.com with:

  • Your order number

  • The product in question

  • The reason for return

  • And if possible, a photo of the product

Our team will respond quickly with instructions on how to proceed. We will also provide labeling and shipping instructions for your return.

Return Processing Time

Once your return is received and inspected, we will inform you of the status of your refund. Please note that processing times may vary, especially during holiday periods or times of high activity.

Responsibility for Lost Packages

For returns, you are responsible for the package until it is received at our facilities. We recommend using a tracked service to ensure proper delivery of the return.

Exchanges for Defective Products

If the product you received is defective or does not match your order, we will offer you an exchange or replacement. You can report any issues within 7 days of receiving your product.

Shipping Costs

Return shipping costs are your responsibility unless the product is defective or we made a mistake with your order.

If you have any further questions or need assistance, please don't hesitate to contact us at customercare@lets-share-group.com.